If you have purchased your item(s) in one of our stores, you will need to return it a store within 30 days. Unfortunately we are unable to accept store returns by post.
Instore Sale Policy
Please choose carefully as sale items purchased instore are exchange only within 7 days.
Online and Instore Exchanges
Online and instore exchanges can only be processed instore within 30 days of purchase. The garments must be unworn and in its original condition with tags still attached, along with your original sales receipt or invoice.
Faulty or Damaged Items
If the product is faulty, it should be returned to the crossroads store at which it was purchased from or any other crossroads store along with proof of purchase. Please note that only defects appearing within 6 months of the date of purchase are covered by crossroads defect warranty with your choice of a refund, exchange or credit note.
AfterPay purchases can be returned both Online and Instore (except One Woman Stores).
You must include your original tax invoice and after pay email receipt instore or post back to the below online returns address by the Post office or ParcelPoint.
crossroads Online Returns
151-163 Wyndham Street
Alexandria NSW 2015
Refunds will be processed and communicated to the customer via Afterpay shortly after crossroads processes the returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending if all of the original order’s items are returned).
Online Exclusive Returns
All online exclusives will be subject to the current crossroads returns policy (this includes all branded product, lavish footwear, cab 55 handbags and sleep by crossroads). You may return them by post or to any crossroads store within 30 days.
Please ensure items are unworn, footwear returned with shoe boxes and all items must be in a re-sellable condition. Swimwear, unless faulty, can only be returned if unworn with the hygiene label intact and still on the garment.
Should you have any questions or queries about refunds or exchanges please do not hesitate to contact us via our online form or on the below contact details.
AU Phone: 1800 151 110
NZ Phone: 0800 54 22 22