PAYMENTS

WHAT CARDS DO CROSSROADS ACCEPT FOR PAYMENT?

We accept credit card payments using VISA, MasterCard or AMEX. We also accept VISA and Mastercard debit cards or make it easy and checkout with Paypal or Afterpay. Your card will be debited once the order is placed. Please note the transaction will appear on your statement as crossroads. At this time we are unable to process payments from other EFTPOS cards.

DO CROSSROADS HAVE LAYBY?

Laybys are not available online. What are my options online? Crossroads accepts Afterpay which allows customers to buy now, wear now & pay later. More details can be found below.

SHIPPING/DELIVERY

WHERE DOES CROSSROADS SHIP TO?

Crossroads ships to Australia and New Zealand.

HOW MUCH DOES DELIVERY COST?

Crossroads charges a flat rate of $12.57 for any purchase to be shipped within Australia and New Zealand for all orders under $150. Shipping is free for all orders with a total value of over $150.

WHICH COURIER COMPANY DO YOU USE?

Crossroads ships through Australia Post for all online orders within Australia. We ship via SEKO for New Zealand orders.

I CAN’T FIND THE OPTION TO CLICK & COLLECT.

Crossroads Click & Collect is currently not available.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Orders will be dispatched within 5-7 business days. Australian orders should be delivered within 7-14 business days. New Zealand orders should be delivered within 21 business days. On rare occasions, the customs agency may choose to delay individual shipments as a random security measure. If your order has not arrived within the above time frames, have a read of our Delivery Policy or contact our Customer Care team. Please make sure you indicate any special delivery instructions in the space provided on the delivery page at checkout.

IF THERE IS A PROBLEM WITH MY ORDER, WHO DO I CONTACT?

If there is a problem with your order, please contact our Customer Care team.

INTERNATIONAL SHIPPING

WHAT COUNTRIES DO YOU DELIVER TO?

At this stage, we deliver to Australia and New Zealand

RETURNS AND EXCHANGES

HOW DO I RETURN AN IN-STORE PURCHASE?

If you have purchased your item(s) in one of our stores, you will need to return it to a store within 30 days. Unfortunately, we are unable to accept store returns by post. Sale items purchased in-store are exchanged only within 7 days.

HOW DO I RETURN AN ONLINE PURCHASE?

You may return your purchase by post or to any crossroads store within 30 days. Please ensure items are unworn and all items must be in a re-sellable condition. Items can only be returned if unworn with the hygiene label intact and still on the garment. crossroads Online Returns PO Box 27 Liverpool NSW 1871 Australia.

CAN I EXCHANGE AN ONLINE PURCHASE?

Online exchanges can only be processed in-store within 30 days of purchase. The garments must be unworn and in their original condition with tags still attached, along with your original sales receipt or invoice. crossroads Online Returns PO Box 27 Liverpool NSW 1871 Australia.

WHAT IF MY PURCHASE IS FAULTY OR DAMAGED?

If the product is faulty, it should be returned to the crossroads store from which it was purchased from or any other crossroads store along with proof of purchase. Please note that only defects appearing within 6 months of the date of purchase are covered by crossroads defect warranty with your choice of a refund, exchange or credit note.

CAN I RETURN ITEMS PAID FOR USING AFTERPAY?

Yes! Afterpay purchases can be returned online. You must include your original tax invoice and AFTERPAY email receipt instore or post back to the below online returns address by the Post office or ParcelPoint. Return to: CROSSROADS ONLINE RETURNS PO Box 27 Liverpool NSW 1871 Australia Refunds will be processed and communicated to the customer via Afterpay shortly after crossroads processes the returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending if all of the original order’s items are returned).

AFTERPAY

WHAT IS AFTERPAY?

Afterpay is a new payment option available for online and in-store purchases. Afterpay allows customers residing in Australia to have their online orders shipped to them as per normal and pay this order off over four equal instalments, interest-free. Think of Afterpay like a modern-day layby, instead of having to wait for items customers get to have the product straight away for a quarter of the price! (Or zero upfront if an existing customer).

WHO CAN USE AFTERPAY?

Afterpay is available as a payment option if you: - Live in Australia, - Are at least 18 years old, - Use an Australian credit or debit card to make the purchase.

WHAT WILL AFTERPAY COST ME?

You will not pay anything extra when you choose to use Afterpay as your payment option, as there is no interest added. You will pay your instalments directly to Afterpay in accordance with the payment schedule Afterpay will send to you via email. If a payment is due but not received by Afterpay in accordance with their payment schedule, a $10 late payment fee will be charged, with a further $7 late payment fee added seven days later if the payment remains unpaid. In addition, because an Afterpay account is linked to your credit or debit card, standard card fees may be applicable. You should refer to your card issuer’s terms and conditions for full details of these.

WHAT PRODUCTS CAN BE PAID FOR USING AFTERPAY AS THE PAYMENT METHOD?

Afterpay is available for all merchandise online excluding Gift (and eGift) Cards and orders under $20 or over $1,000.

IS THERE A MINIMUM SPEND FOR AFTERPAY?

Yes, your order will need to be over $20.

IS THERE A MAXIMUM SPEND FOR AFTERPAY?

Yes, the maximum order value (including delivery) for Afterpay is AUD$1,000.

HOW ARE THE AFTERPAY INSTALMENTS ON EACH PRODUCT PAGE CALCULATED?

The Afterpay instalments quoted on a product web page represent ¼ (25%) of that product’s current price excluding any delivery charges that may be applicable. Delivery costs will however be included in the quoted instalment rate payable when you have selected your preferred delivery method at checkout, and have selected Afterpay as your preferred payment option. This rate will also be consistent with that quoted in the order confirmation email you’ll receive directly from Afterpay detailing your fortnightly payment schedule.

WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?

The Afterpay website provides a very comprehensive list of FAQs at: www.afterpay.com.au/faqs. If you still can’t find out what you need here, contact Afterpay directly by emailing info@afterpay.com.au or calling 1300 100 279.

DO I NEED TO REGISTER WITH AFTERPAY PRIOR TO MAKING MY FIRST AFTERPAY PURCHASE WITH CROSSROADS?

No, because Afterpay is not a credit service provider. Your Afterpay account will be linked to your nominated credit or debit card that has already been approved via your chosen credit/banking provider.

WILL I NEED TO FILL OUT A CREDIT APPLICATION FORM TO USE AFTERPAY?

No, because Afterpay is not a credit service provider. Your Afterpay account will be linked to your nominated credit or debit card that has already been approved via your chosen credit/banking provider.

HOW DO I SELECT TO PAY USING AFTERPAY?

To pay using Afterpay, follow these simple steps: 1. Browse online, find items you would like to purchase and click the 'Add to cart. 2. Once you’ve finished choosing your items, click the ‘Proceed to checkout. 3. Fill out your delivery details. 4. Select your preferred delivery option from the options available for your parcel delivery. 5. Apply any discount codes. 6. Select Afterpay as your payment option and follow all relevant prompts to complete your order. For customers using Afterpay for the first time, you will need to provide payment details as usual to complete your purchase. However, once your first Afterpay order is approved by Afterpay and you activate your account by choosing a password, your Afterpay account will be created and you will be able to make more purchases using Afterpay by simply entering your Afterpay login details and CVC upon checkout. How long does it take for payment via Afterpay to be approved? Assuming you meet all of the necessary criteria (noted below) and you don’t already have too many outstanding Afterpay orders, the approval process is instant.

WILL I ALWAYS BE APPROVED BY AFTERPAY?

No, approval is at Afterpay’s discretion. You may be declined if you have too many outstanding orders with Afterpay. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 279.

WHY COULD I BE DECLINED BY AFTERPAY?

Afterpay manages your application to use their service and crossroads has nothing to do with the acceptance/decline process. You may be declined if you have too many outstanding orders with Afterpay. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 279.

WHEN WILL MY ORDER PAID FOR USING AFTERPAY BE SENT TO ME?

Your order paid for using Afterpay will be released for processing and dispatch as per any other order paid for in full at the time of order (eg. by credit card) and you can expect to receive your parcel according to the current delivery option timeframes. Afterpay is a payment method only, so there will be no change to other processes (including delivery timings etc).

CAN I SPLIT AN ORDER TO PAY SOME BY AFTERPAY AND THE REST BY SOME OTHER MEANS? (EG. CREDIT CARD)

No, you cannot split payment options for one order. You would need to place two separate orders – one to be paid for via Afterpay, and the other to be paid for by whatever other payment option you wish to use (e.g credit card or Paypal).

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS ABOUT MY AFTERPAY ACCOUNT?

You can first review Afterpay’s own “frequently asked questions” on their website at www.afterpay.com.au/faqs for support. If you require further assistance about your Afterpay account you can contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 729. NOTE: For all Afterpay account administration needs (eg. changing passwords, making an early payment, payment issues, queries or concerns etc) and queries regarding Afterpay’s data security and privacy policy, you should review Afterpay’s own “frequently asked questions” on their website at www.afterpay.com.au/faqs for support.

WHEN WILL MY FOUR AFTERPAY INSTALMENTS NEED TO BE PAID?

If you are a first-time Afterpay customer or have yet to complete a full payment cycle with Afterpay, your first payment will be taken at the time of your order transaction with the remaining three payments deducted by Afterpay from your nominated credit or debit card each fortnight over the following 6 weeks. The funds for the first payment must therefore be available on your nominated card at the time of checkout. Once you have completed your first full payment cycle with Afterpay, the initial payment for any future purchases you pay for using Afterpay will be debited 14 days after the transaction, where the total transaction value is less than $500. If the purchase value is equal to or exceeds $500, the first instalment must be paid at the time of the transaction occurring. The payment relationship is between you and Afterpay, and at any time you can log into your Afterpay account to see your payment schedule and make a payment before the due date if you wish. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

HOW WILL AFTERPAY TRANSACTIONS (INSTALMENTS OR REFUNDS) SHOW ON MY DEBIT OR CREDIT CARD STATEMENT?

The transaction will appear as AFTERPAY PTY LTD MELBOURNE AUS.

WHAT INFORMATION OR COMMUNICATIONS WILL I RECEIVE DIRECT FROM AFTERPAY?

Similar to crossroads’ transactional emails for orders, Afterpay will also send emails to you automatically once you have successfully created your Afterpay account.

HOW WILL I KNOW WHEN I NEED TO PAY MY FURTHER THREE INSTALMENTS?

Upon placing an order with crossroads using Afterpay as your payment method, you will be sent an email from Afterpay showing your payment schedule. You will also be notified prior to each payment being due.

SIZING

SIZING HOW DO I KNOW WHAT SIZE I AM?

Crossroads uses Australian sizes, take a look at our Size Guide for more information on how to measure yourself. see here: sizeguide