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Ordering Online

  • How do I order online?

    To order from the crossroads website, just click on the item you want to buy, select the size and colour you’re after, and click “Add to My Bag". You can continue adding items to your bag and when done, click on “My Bag" in the top right hand corner to check out. You will need your credit card (Visa, Mastercard or Amex) details or a Paypal account to finalise your order, as well as your delivery address.

  • Can I change or cancel my order?

    Yes, you can change your order whilst you are still browsing by simply removing it and/or updating it from “My Bag". Once your order has been confirmed, however, you won’t be able to cancel or change it. If this happens, the order will be sent to you and once received, you’ll be able to return it. Please have a read of our Returns Policy if you’d like more information on this.

  • What if an item is no longer available for purchase online?

    Because our popular items sell out quickly, if you see something you love, we would suggest you order it without delay! However, if the item you are after is out of stock, please visit or contact your local store to see if the item is still available, or you can contact us.
    Find your nearest crossroads store.

Payments

  • How can I pay for my order?

    We accept VISA, MasterCard, AMEX, PayPal and Gift Cards. Your card will be debited at the time of despatch, and the transaction will appear on your statement as crossroads.

  • What currency am I charged in?

    You are charged in AUD when shopping on the Australian Site and NZD when on the New Zealand Site.
    For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or other taxes that you may incur. However an approximation of shipping costs are given at the time of check-out by selecting your country flag in the shipping destination field.
    All purchases are charged in Australian dollars. New Zealand Dollars are presented as an approximation only and are taken from the popular currency conversion website xe.com. Please check with your local customs office for further information regarding any importation requirements or considerations.

     

Promo & Voucher Codes

  • How do I redeem a promo or voucher code online?

    1. Add items to your bag
    2. At the checkout click on "Have a Voucher?"
    3. Enter your rewards or promo code
    4. Hit Apply.

    Your code should now be applied to your cart. If not:
    1. Double check you’ve entered it correctly
    2. Make sure you’ve met the minimum spend requirements
    3. Check the expiry date to ensure it’s still valid
    If all else fails, please contact our Customer Care team.

Security

  • How secure is my personal information and credit card?

    Your security while shopping online with crossroads is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser. This verifies the authenticity and validity of our website security.

Wishlist

  • How do I add an item to my wishlist?

    You need to be logged in to add an item to your wishlist. Simply select the item you’re interested in, and click “Add to Wishlist". You can go back and view your Wishlist by clicking on the tab on the My Account Link at top right of the screen. From here, the items can easily be added to your bag to checkout. Your wishlist will be saved until they are sold out.

Sizing

Deliveries

  • How much does delivery cost?

    crossroads charge a flat rate of AUD$10.00 for any purchase to be shipped within Australia or New Zealand.

  • Which courier company do you use?

    For delivery within Australia we use Toll.
    For delivery within New Zealand we use SEKO.

    Please note, for PO Box Addresses or delivery to remote areas as determined by Toll, your order may be sent with Australia Post via their eParcel service. This service is slower than our normal delivery service and will be received in 7-10 business days of the dispatch date. Track your order by entering your Consignment number via http://track.omniparcel.com

     

  • I can’t find the option to Click & Collect?

    You need to be logged in to order an item via Click & Collect.

  • How long will it take for my order to arrive?

    Australian orders should be delivered within 7 business days.
    New Zealand orders should be delivered within 10 business days.
    On rare occasions the customs agency may choose to delay individual shipments as a random security measure.
    If your order has not arrived within the above time frames, have a read of our Delivery Policy or contact our Customer Care team. Please make sure you indicate any special delivery instructions in the space provided on the delivery page at checkout.

  • If there is a problem with my order, who do I contact?

    If there is a problem with your order, please contact our Customer Care team.

Returns and Exchanges

  • What is your policy on returns and exchanges?

    Please refer to our Returns Policy for further information.

International Shipping

  • What countries do you deliver to?

    At this stage we deliver to Australia and New Zealand.