Thank you for shopping at crossroads, we hope you love your purchase. However if you don’t here is what to do…
Download the Returns/Exchange form here.
REFUND
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund your item/s providing the following conditions have been met;
1. The items with the original receipt are returned with in 30 days of the purchase date.
2. Items must be in original condition as purchased, with all labels/tickets attached. Garment must not have been worn.
You can exchange or return your online order to either the online store or a physical crossroads store with the receipt you receive in your parcel.
To obtain a refund via the crossroads online store, return the item including the receipt (that you received with your parcel) and indicate the reason for return.
Send the return to:
crossroads
Internet Returns
151-163 Wyndham Street
Alexandria NSW 2015
AUSTRALIA
We will credit your credit card, excluding delivery (unless goods are faulty or not as ordered). Do not re-use our courier bag.
If you would like to exchange a colour, style or size from your online order, please follow the same instructions as above indicating your requirements. Please note you will be charged an additional fee for redelivery.
AUSTRALIAN ORDERS
If this is your first time purchasing online with crossroads and the item you have purchased does not fit correctly then we will gladly exchange your size for free. We will require you to send us the item with your new requirements and include the receipt of your delivery method, in which we will then refund the exchange delivery cost. An exchange is subject to availability of goods. Depending on where you are sending your returns items back from, the typical shipping time for items to arrive back into crossroads is around 10 business days.
PACKING PROBLEMS
Please check your items against your receipt. Any discrepancies email enquiries@crossroads.com.au or call Customer Service; Within Australia cal l - 1800 151 110 International call - + 612 8303 3419.
RETURNS/EXCHANGE
crossroads
Internet Returns
151-163 Wyndham Street
Alexandria NSW 2015
AUSTRALIA