AUSTRALIAN SHIPPING POLICY
It is your obligation to enter the correct delivery address details at the time of ordering. crossroads is unable to deliver to a P.O. Box. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense.
How long will it take for my order to arrive?
All deliveries will be received within 10 business days of the purchase date. It is the responsibility of the customer to inform crossroads if an order does not arrive either by emailing info@crossroads.com.au or calling 1300 736 695. Once we learn an order has not arrived by the due date we will lodge an enquiry with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are liable for actions there after the couriers said delivery. If you choose to sign for your item you will generally need to be available between 8.30am and 5pm to receipt the delivery. You have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery.
As soon as your order is dispatched we will send you an email shipping confirmation with a tracking number and a link to the carrier's site. Please note the number will not be traceable for at least 24 hours. Please allow at least 24 hours for your tracking number to be in our carriers systems.
Without limiting the operation and any other terms and conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation and any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.