Privacy Policy
Specialty Fashion Group Limited ABN 43 057 569 169 and related entities (also ‘we’) appreciate that privacy is important to you. This policy explains how we collect, hold, use and disclose personal information about you.
Collection
We collect personal information at our stores, corporate premises and online, both electronically and in hard copy.
At Specialty Fashion Group we use your personal information primarily for the purposes of: marketing and promotion, internal accounting and auditing, recording proof of purchase, validating cheque transactions, regulatory reporting and compliance, recruitment and servicing our relationship with you. We may communicate additional purposes for use and disclosure of personal information at the point of collection.
Specialty Fashion Group may engage other persons or organisations (for example, loyalty program administrators and partners, data analysis specialists, statement producers, data mail houses, data processing organisations, marketing researchers, specialist call centres and service providers) to assist Specialty Fashion Group in carrying out the above purposes. Your personal information may be disclosed to such persons or organisations for these purposes and, in providing a service, they may contact you directly. In some circumstances, they may disclose personal information they collected from you to Specialty Fashion Group for one or more of the purposes already mentioned.
The nature of the information collected will vary depending on the purpose for which the information was collected. However, the information we usually collect includes name, address, credit card details, phone number, email address, work history etc. This information allows us to provide services to you or otherwise interact with you. If you do not provide us with the personal information requested, we may not be able to provide the services or interact.
If you provide your email address or mobile telephone number to Specialty Fashion Group, you consent to Specialty Fashion Group using your email address to email you and/or your mobile telephone number to SMS you for any of the purposes listed above.
Use and disclosure
If we will be using or disclosing your personal information for a purpose other than the primary purposes described above, we will obtain your consent unless the use or disclosure is otherwise permitted under the Privacy Act 1988 (National Privacy Principles) (‘NPPs’). Specialty Fashion Group does not sell personal information to direct marketing organisations.
If you do not wish to be contacted by Specialty Fashion Group about our products, simply write, email or call us using the contact information provided below and we will remove you from any mail, telephone or electronic lists used by us for marketing purposes. Please be sure to include your name and other relevant details.
The Privacy Officer, Specialty Fashion Group, 151-163 Wyndham St. Alexandria NSW 2015
Email: privacy@specialtyfashiongroup.com.au
Phone: (02) 8303 9800
Accuracy of and access to personal information
We endeavour to take all reasonable steps to ensure the personal information we hold is up-to-date, complete and accurate.
At any time, you may request a copy of your personal information held by us by contacting us using the contact information provided above. If you believe any of your personal information held by us is incomplete or inaccurate, please notify us in writing so that we may update that information. Every reasonable effort will be made to provide or update personal information on request, unless an exemption under the NPPs applies. In these circumstances we will provide written notification as to why your request has been refused.
Data security
Specialty Fashion Group will endeavour to take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. We adopt practices to prevent unauthorised access to our premises, systems or physical storage locations. Personal information that is no longer required will be destroyed or de-identified, as appropriate.
Online transaction security
Specialty Fashion Group takes online transaction security seriously. We process online transactions using at least a 128 bit SSL encryption to a secure eWay credit card payment gateway system.
Specialty Fashion Group collects but does not store your credit card details on its databases or servers. You will need to enter those details each time you make a purchase on our websites. However, we do maintain records of your transaction history. As mentioned above, Specialty Fashion Group adopts practices to prevent unauthorised access to such records.
Identifiers and anonymity
Where personal information is collected, it will usually be identified by a common identifier such as the name of the individual, address or transaction details. Specialty Fashion Group will not use identifiers assigned by a government agency, such as tax file numbers, to identify your personal information.
Wherever it is lawful and practical, Specialty Fashion Group will give you the option of not identifying yourself when interacting with us.
Transfer overseas
We may transfer your personal information to a person or organisation in a foreign country, but only if the transfer is permitted under the NPPs. The NPPs permit such transfers in circumstances including if you consent to the transfer or if we have taken reasonable steps to ensure that the information transferred will not be held, used or disclosed by the recipient inconsistently with the NPPs.
Sensitive information
Where Specialty Fashion Group collects personal information that is also sensitive information, such as health details, we will only do so if the individual has consented or the collection is required or permitted by law, including where necessary for the establishment, exercise or defence of a legal or equitable claim.
Feedback
If at any time you believe we have not followed our privacy policy, or if you have some query or comment about our privacy policy, please contact our privacy officer, at the address set out above. We will make every reasonable effort to resolve the problem to the satisfaction of all parties and/or provide you with a response to your query or comment. If you are not satisfied with our response, you can lodge a complaint with the Australian Privacy Commissioner.
Updating this privacy policy
We may update this privacy policy from time to time by posting a revised version on our website.