Click & Collect Terms and Conditions
Collection of Click & Collect orders is available from selected crossroads Stores in Australia only. Please note during major sales event and promotions Click and collect may be temporarily unavailable.
The relevant Click & Collect store will contact you via email and SMS (where a mobile number has been provided) when your order is ready for collection. Orders will generally be available for collection within 7-10 business days from the date that you place the order.
In peak trading periods or where item/s in your order are not available and need to be sourced from another fulfillment location, this may result in delays in fulfillment. crossroads will notify you of the delays and discuss alternative arrangements.
Click & Collect orders cannot be modified or cancelled once your order has been confirmed. In this instance the order will be sent to your nominated store and then if required you will have to return it.
All Click & Collect orders have the same returns policy. View our returns & exchanges policy.
Click & Collect orders must be collected within 28 days from the date you are notified by email that your order is ready for collection. If your order is not collected within this time, the relevant Click & Collect store has the right to allocate those goods to another customer and refund you. An administration fee may apply in the instance where you fail to collect your goods within the required time frame.
When collecting your goods at the Click & Collect store, you are required to supply a copy of your Click to Collect notification email with unique Pickup Code (printed or on your smart phone) and photo identification.
If you are not personally available to collect the goods, you may appoint a representative. The representative is required to supply a copy of your Click & Collect notification email with unique Pickup Code (printed or on their smart phone) and photo identification at the time of collection. You agree that we will be entitled to rely on the representative's instructions as if they were your own.
crossroads reserves the right to change or discontinue the Click & Collect service at any time, without notice.